Regarding Personal Property Damage of my wheels, I Purchased Brand New Wheels and Tires (invested ~$2000). Hand Polished the wheels before mounting and balancing. Requested Chestertown Auto Plus Marine on 2/18/17 to Mount and Balance the Wheels. I had to taking the car from them on 2/21/17, and pay because they would not give it back. Upon return, i noticed damaged to the wheels. I did not confront them on 2/21/17 as it was outside business hours and due to my Anger. Once Calm, I called on 2/22/17 and confronted the owner in person right after. Again, There was NO DAMAGE to the wheels prior to handing it over to Chestertown Auto Plus Marine. Shop damaged the wheels when mounting and balancing the tires. AT NO POINT WAS I, THE CUSTOMER, NOTIFIED OF ANY DAMAGE. Once I Confronted the Owner about the damage, he became nasty and said "There is no damage, I mounted them myself." I asked for him to walk out to the vehicle and look, and that is when he got quiet and inspected the wheels. At that point he said "there was already a nick on one of the wheels." AGAIN WHEELS WERE BRAND NEW WITH NEW DAMAGE, AND AT NO POINT I THE CUSTOMER WAS NOTIFIED. These are not fine scratches, but gashes inside the hub where the Lug Nuts go from the Shop Equipment. Chestertown Auto Plus Marine is responsible for the damage to the wheels, they know it, I know it.
K, I would like to invite you out for Spagetti Dinner, Extra sauce.
Rock Hall Auto Plus Marine and Chestertown Auto Plus Marine is the same owner and management. They do not do honest work. They do not inform the customer of any work being completed on a vehicle and take advantage of a situation to extract more money from the customer. The GoodYear Name attached to this store has suffered. I will not be recommending Rock Hall or Chestertown Auto Plus Marine or Good Year to anyone.
They are great. Jamie and his staff take very good care of all of our cars. I would definitely recommend. Not sure how that other comment was even stated. They are awesome.
I request alignment on a car with modified suspension on 2/18/17. Indicated at the time of quote, that the car had a modified suspension. Told the technician about the suspension components and was told the Alignment could be done. They could not do the alignment the 1st day and told me the Alignment tech was inexperienced. Held the car until the experienced technician was available, and requested an additional day. Confronted them the second day and they still couldn't correct (-4 camber, I requested as minimum as possible). Charged me extra for holding the car even though it was their own incompetence to complete. Paid the cost since they wouldn't give back the car on 2/21/17. Went to a different shop (on 2/27/17), and they were able to get alignment to custom alignment of -2 which is within FACTORY SPECIFICATIONS (RANGE -2 to -0.5) in 1 hour. Confronted Chestertown Auto Plus Marine with Alignment specs and they would not budge. Once I alerted them of a filed complaint with Good Year and BBB with documentation proving the incompetent work, They issued a refund of $274.43 of $456.22 for the alignment.
I wont say any names, so lets call him K. K told me a story how he would never treat a customer poorly because of something he had witnessed. In the story the owner screwed a customer over and the said customer dump a plate of Spagetti over the owner at a restaurant they had happen to be at.
DON'T GO HERE. Definitely, WOULD NOT RECOMMEND.
Rock Hall Auto Plus Marine is a US Car Repair based in Rock Hall, Maryland. Rock Hall Auto Plus Marine is located at 21605 Rock Hall Ave, Rock Hall, MD 21661, USA.
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